Information collection And Use
While using our Site, we might ask you to provide us your personal information as below:
- Your name
- email address
- Demographic information for delivery purpose
- Payment information (Payment information is used for billing purpose)
All of these documents are collected to make sure we are able to contact or identify you.
Disclosing your personal information:
We may disclose your personal information as we require to provide some information when we are on the shipping process such as your name and delivery address.
Protecting your personal information:
Other than shipping process, we will keep your personal information safe in our database.
We are appreciated for purchasing our product. We hope that you are happy with your purchase. However, due to some limitation of making the music box which might not reach your satisfaction. In this case, you may ask for refund. Please see below for more information on our refund policy
- In case your song can’t be made, we will notify you to change song. Or, you can cancel at this stage. We will refund all your first payment after deducting the PayPal fee (4.4% + 0.3 USD). For instance, if your first payment is $46, you will get $43.7 refund.
- After we send you a demo, if you don’t want to continue, we will refund you a shipping fee.
- If your song can be made to be a demo, you will not able to request for a deposit refund.
- Please contact us immediately if there is any problem with the order.
- For shipping process scenario, If the shipping company make mistakes of delivery product and you didn’t receive the product.
- You can apply for a full refund or we can send you a new one once we received confirmation from shipping company that your item is misplace or undelivered.
- All the refund we be paid within 15 days after confirmation.