Please feel free to contact us if you have any questions

admin@onlyonemusicbox.com

FAQ

I would like to know if my song can be made to be a music box?

To check your song, our musicians need to plot all melodies to a program and let it calculate whether this song can be made or not. So, we need to recieve your order first, then your song will be sent to our musician to check.

If your song does not work, we will let you change the song, or you can request to cancel your order and get a full refund(after deducting Paypal fee 4.4%)

When can i expect to receive my music box?

For a custom tune music box, demo process takes 3-5 days, manufacturing process takes 4-9 days, and the delivery time is depended on destination country. You can check here

Can I hear the demo before placing the order?

No, you need to place the order first then our musician can start making the demo.

Can the interval longer than 24 seconds?

No, this is the longest time the 18-notes music box can play per a loop.

How long can the music box play?

A music box plays continuously until it runs out of wind-up energy. Each winding can play for approximately 2-3 minutes or 7-8 loops.

If I don’t feel satisfied with the demo, what can I do?

You can let us revise the demo until you are satisfied. Or you can change the song or the interval of the song (Add $15). Or if you decide to cancel the order, we can give you a partial refund (All of your payment deduct $20)

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. However, it rarely happens. There are very few customers are charged for this cost.

Is it need a battery power?

No, the music box run by wind-up energy.